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Founded in 1971, Washington based BOWMAN Dispensers is an internationally recognized ISO 9001:2015 designer and producer of premier storage and dispensing solutions. Attentive to innovation and superior end-user experience, BOWMAN has introduced over 200 products designed to store and dispense personal protective equipment and supplies.  We are a privately held and operated business that sells primarily through distribution. With a strong national footprint that is expanding internationally, our company is growing and providing continued upward mobility for employees. We are people-focused first and foremost, and value our high employee satisfaction rating. 

Our Mission: BOWMAN is committed to serving customers in healthcare, food service, industrial, safety, and dental applications worldwide and will continue to develop innovations that improve user storage and dispensing experiences while ensuring user accessibility, safety, and convenience. BOWMAN Dispensers are the PPE delivery solution that reduces waste, improves efficiency, drives safety, and protects staff, visitors, and patients from illness and workplace risks.

CURRENT OPENINGS - Customer Service / Sales Support Representative

This Customer Service position requires active participation in all aspects of customer service for a distribution company of approximately 28 employees. The position will assist existing and potential customers by answering product and service questions; suggesting information about other products and services, process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. They will also work with Account Managers and Field Representatives supplying support and information.

Essential Responsibilities:

  • Answer incoming calls, route or respond accordingly.
  • Respond to voicemails and e-mails within 24 hours.
  • Process and confirm orders received via fax, e-mail, EDI, and phone.
  • Prepare and send invoices via mail, fax, e-mail, and EDI. (as required by Management)
  • Process credit card transactions.
  • Support and work in close cooperation with Bowman’s internal sales team.
  • Support Bowman’s independent sales rep channel by providing product information, pricing, samples and product literature as needed.
  • Work in close cooperation with Dispenser Production/Warehouse/Shipping departments regarding product inventory, accurate ship dates, sales order backlog, and correct routing for shipments.
  • Log and document Service Calls and/or Return Material Authorizations in ERP system.
  • Deal with customer complaints/concerns by working with other Bowman dispenser team members including Management, as needed, to successfully resolve customer complaint/concern.
  • Maintain customer contacts, addresses, freight and logo information, etc. in ERP system.
  • Provide weekly verbal summary to Management of current customer activities, workload, and other pertinent information necessary to perform your duties.

Our Ideal Candidate will have:          

  • Position requires 4-6 yrs experience in Customer Service or equivalent education.
  • Excellent data entry skills.
  • Proficiency in Office 365 or equivalent.
  • Excellent verbal, and written communication skills.
  • Excellent time management skills with the ability to organize and prioritize multiple assignments. 
  • Highly energetic and self-starter.

Benefits: BOWMAN recognizes the innovation and energy of its employees with competitive compensation and a full range of benefits, including medical/dental/vision, and retirement plan.

Interested? Resumes accepted via